Chill Out Spa requires a minimum of 48 hours notice should you wish to cancel your appointment. Failure to comply with this requirement will result in the forefiture of your deposit. If no deposit has been taken Chill Out Spa reserves the right to request payment from you up to the value of 50% of the value of your booking. If the requisite 48 hours notice is given, you will receive a full refund of all deposit monies paid within 48 hours of cancellation. Vouchers may be used seven days a week, subject to availability. Reservations are required. There is no limit to the number of vouchers that can be purchased per person and vouchers are transferable but cannot be combined with any subsequent offer. A Package voucher must be used by one person, in one visit. No cash value or cash back. All vouchers will expire 12 months after the date of purchase.
If you wish to cancel an online order for vouchers, you must contact us within 24 hours of placing your order. After this time, your order will have been dispatched and we are then unable to cancel or refund. In the event that you lose or misplace your vouchers, we are again unable to refund your purchase.
Membership Cancellation and Refund Policy
Our Chilled Membership scheme requires members to pay a monthly subscription via a continuous payment method. Payments are taken from your payment card on a mutually agreeable monthly date. Our membership contract is for a minimum period of 12 months. Members will be invited to renew or cancel their participation within the scheme annually, one month in advance of the anniversary date of joining. Cancellation of payments before the end of the contract does not constitute cancellation of our agreement.
How to contact Chill Out Spa
Registered No: 6394581
Registered Address: Stanley Grange, Ormskirk Road, Knowsley Park, Merseyside, L34 4AR
When we collect personal data
What personal data we collect
How we use your data
How your data is protected
There are a number of legal reasons why Chill Out Spa might collect and process your personal data.
Consent – when you give us specific consent to use your data for a given purpose. For example when you enquire about our services or when you ask us to provide you with details of future spa offers, events and course dates.
Contract – when you visit the spa, we will process your personal data in order to administer the agreed services.
Legal Compliance – if the law or government requires us to we will collect and process personal data. For example, the law requires us to check your medical condition so that we can assess whether the treatment you are requesting is suitable and safe for you.
Legitimate Interest – Chill Out Spa is allowed to use personal data in a way that might reasonably be expected as part of running our business. This does not affect your freedom or rights and you have the right to request that the information we hold is removed, or that communication preferences are changed. To request changes to your data you can contact us at email@example.com or at the address quoted below.
When we collect data
When you visit our website and fill in any of the available enquiry forms
When we speak to you on the telephone.
When you visit us personally at the spa
When you engage with us on social media
When you book any kind of appointment/course of treatment
When you contact us by email with queries
When you pay
The data we collect
Contact information such as email address, telephone number and correspondence address.
Personal information about your age, medical history and past or current ailments or injuries
Details of conversations, requests for information and information relevant to the courses or treatments you may be interested in
Payment card information. This is not stored on our systems and is used at the point of payment only. Payment details are not obtained on a recorded telephone line, and any written information is securely destroyed upon submission of the payment.
How we use your data
We use your data to build up a picture of which services and treatments might be relevant to you. We understand that irrelevant communication is frustrating and therefore, we undertake regular reviews to determine that our contact strategy is relevant and informative to you.
We use your data in the following circumstances:
To send you details of relevant spa events, offers and future courses
To assess whether your medical history or current health will affect the treatments and services we are able to offer you
To contact you in specific circumstances relating to your appointment dates and timings
In the three instances above, we will use the following legal basis for processing:
You are free to modify how we contact you or opt out of receiving further communications at any time. Please contact us to change your preferences.
How your data is protected
We take the security of data and personal data very seriously and conduct regular reviews to ensure that the protection is adequate for the information that is stored.
We will protect your data in the following ways:
We use a business system that is password protected.
Our employees are fully trained in data protection and know their responsibilities in relation to securing your personal data
Our systems and procedures ensure that only relevant employees have access to your data. Data that is not relevant to their role is not accessible
Consultation sheets containing your personal data are transposed onto our system and immediately destroyed
Our servers are protected with firewalls and anti-virus protection software
You have the right to ask for access to the information that we hold about you, known as a subject access request. Providing that the rights and freedoms of others are not affected, we will provide you with a copy of the personal data that we hold about you.
If a request is made, we will supply this information to you within 10 working days.
At any time you are free to:
Advise us of any incorrect information that we hold about you in order for us to correct such information
Withdraw consent – If you are subscribed to our email database you can unsubscribe at any time by clicking on ‘unsubscribe’. Alternatively, you can request us to remove you from future emails by contacting us (details are below)
Ask us to delete your data in its entirety – please note that if we do this we are unable to recognise you when you visit the spa and as such, we will need to collect your data again.
To advise us of a change of information please email us at firstname.lastname@example.org
To unsubscribe from receiving information from us, please use one of the methods below:
Call: 0151 545 1051
Write to: The College Manager
Chill Out training & Enterprise Ltd
Equality and Diversity
The Chill Out Group, which incorporates the trading activities of Chill Out Spa and Chill Out Training and Enterprise is opposed to all forms of discrimination on the grounds of age, gender, appearance, marital status, nationality, political or religious beliefs, sexuality, mental or physical disabilities. We operate with the highest possible code of ethics and values and actively promote a culture of tolerance throughout the workplace and within the services we provide. If you feel that we are not meeting these aims, please contact a member of staff who will be able to advise you of our complaints procedure.
Whilst Chill Out Spa takes all reasonable steps to ensure the protection of personal information obtained by us, we cannot guarantee the security of any information sent to us on-line as the internet is not a secure medium and should not be used to send confidential or sensitive information.
Chill Out Spa HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY WHATSOEVER (INCLUDING LIABILITY FOR CONSEQUENTIAL LOSS OR LOSS OF PROFIT) HOWSOEVER ARISING FROM THE USE OF INFORMATION CONTAINED ON THIS WEBSITE WHETHER DUE TO INACCURACY, ERROR, OMISSION OR ANY OTHER CAUSE AND WHETHER ON THE PART OF Chill Out Spa OR ITS SERVANTS, AGENTS OR ANY OTHER PERSON.
Copyright subsisting in the contents of this Website, including without limitation all trade marks, text, graphics and information, is owned by Chill Out Spa, save where expressly stated. Copying or reproduction of the whole or any part of this Website in any form, including electronic media, is expressly prohibited save that you may print or download to a local hard disk extracts for your own personal use, provided that you acknowledge www.Chill Out Spa.co.uk as the source of the material.
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