Terms and Conditions

Appointment Cancellation and Refund Policy

Chill Out Spa requires a minimum of 48 hours notice should you wish to cancel your appointment. Failure to comply with this requirement will result in the forefiture of your deposit. If no deposit has been taken Chill Out Spa reserves the right to request payment from you up to the value of 50% of the value of your booking. If the requisite 48 hours notice is given, you will receive a full refund of all deposit monies paid within 48 hours of cancellation. Vouchers may be used seven days a week, subject to availability. Reservations are required. There is no limit to the number of vouchers that can be purchased per person and vouchers are transferable but cannot be combined with any subsequent offer. A Package voucher must be used by one person, in one visit. No cash value or cash back. All vouchers will expire 12 months after the date of purchase.

Voucher Cancellation

If you wish to cancel an online order for vouchers, you must contact us within 24 hours of placing your order. After this time, your order will have been dispatched and we are then unable to cancel or refund. In the event that you lose or misplace your vouchers, we are again unable to refund your purchase.

 Membership Cancellation and Refund Policy

Our Chilled Membership scheme requires members to pay a monthly subscription via a continuous payment method. Payments are taken from your payment card on a mutually agreeable monthly date. Our membership contract is for a minimum period of 12 months. After this period, your membership will roll over annually unless you advise us that you wish to cancel. Cancellation of payments before the end of the contract does not constitute cancellation of our contract. Please note that complimentary treatments can only be taken after a minimum of 3 subscriptions have been made. Subscription prices may increase and services may vary, including during your minimum term. If we increase your monthly subscription price you may cancel your subscription without early termination charge. We will let you know about any material changes before we make them.

How to contact Chill Out Spa

Chill Out Spa welcomes your views about our business, website and our Privacy Policy. If you would like to contact us with any queries or comments please email info@chilloutspa.co.uk or call 0151 545 1051. Chill Out Spa and Beauty Limited is a UK registered company and is part of the Chill Out Group of companies.

Registered No: 6394581

Registered Address: Stanley Grange, Ormskirk Road, Knowsley Park, Merseyside, L34 4AR

Privacy Policy

Chill Out Spa & Beauty Ltd is committed to ensuring that your privacy and personal data is protected. This privacy policy explains:

  • Legal Processing
  • When we collect personal data
  • What personal data we collect
  • How we use your data
  • How your data is protected
  • Your rights
  • Contact information

Legal Processing

There are a number of legal reasons why Chill Out Spa might collect and process your personal data.

Consent – when you give us specific consent to use your data for a given purpose. For example when you enquire about our services or when you ask us to provide you with details of future spa offers, events and course dates.

Contract – when you visit the spa, we will process your personal data in order to administer the agreed services.

Legal Compliance – if the law or government requires us to we will collect and process personal data. For example, the law requires us to check your medical condition so that we can assess whether the treatment you are requesting is suitable and safe for you.

Legitimate Interest – Chill Out Spa is allowed to use personal data in a way that might reasonably be expected as part of running our business. This does not affect your freedom or rights and you have the right to request that the information we hold is removed, or that communication preferences are changed. To request changes to your data you can contact us at info@chilloutspa.co.uk or at the address quoted below.

When we collect data

  • When you visit our website and fill in any of the available enquiry forms
  • When we speak to you on the telephone.
  • When you visit us personally at the spa
  • When you engage with us on social media
  • When you book any kind of appointment/course of treatment
  • When you contact us by email with queries
  • When you pay

The data we collect

Contact information such as email address, telephone number and correspondence address.

Personal information about your age, medical history and past or current ailments or injuries

Details of your visits to our group websites gathered through the use of cookies in your web browser (should you consent to this)

Details of conversations, requests for information and information relevant to the courses or treatments you may be interested in

Payment card information. This is not stored on our systems and is used at the point of payment only. Payment details are not obtained on a recorded telephone line, and any written information is securely destroyed upon submission of the payment.

How we use your data

We use your data to build up a picture of which services and treatments might be relevant to you. We understand that irrelevant communication is frustrating and therefore, we undertake regular reviews to determine that our contact strategy is relevant and informative to you.

Your information will only be shared across the Chill Out Group and we will not use your information for any purpose other than for the purposes set out in this Privacy Policy.

We use your data in the following circumstances:

  • To send you details of relevant spa events, offers and future courses
  • To assess whether your medical history or current health will affect the treatments and services we are able to offer you
  • To contact you in specific circumstances relating to your appointment dates and timings

In the three instances above, we will use the following legal basis for processing:

  • Consent
  • Legitimate Interest
  • Contact

You are free to modify how we contact you or opt out of receiving further communications at any time. Please contact us to change your preferences.

How your data is protected

We take the security of data and personal data very seriously and conduct regular reviews to ensure that the protection is adequate for the information that is stored.

We will protect your data in the following ways:

  • We use a business system that is password protected.
  • Our employees are fully trained in data protection and know their responsibilities in relation to securing your personal data
  • Our systems and procedures ensure that only relevant employees have access to your data. Data that is not relevant to their role is not accessible
  • Consultation sheets containing your personal data are transposed onto our system and immediately destroyed
  • Our servers are protected with firewalls and anti-virus protection software

Your Rights

You have the right to ask for access to the information that we hold about you, known as a subject access request. Providing that the rights and freedoms of others are not affected, we will provide you with a copy of the personal data that we hold about you.

If a request is made, we will supply this information to you within 10 working days.

At any time you are free to:

  • Advise us of any incorrect information that we hold about you in order for us to correct such information
  • Withdraw consent – If you are subscribed to our email database you can unsubscribe at any time by clicking on ‘unsubscribe’. Alternatively, you can request us to remove you from future emails by contacting us (details are below)
  • Ask us to delete your data in its entirety – please note that if we do this we are unable to recognise you when you visit the spa and as such, we will need to collect your data again.

Contacting Us

To advise us of a change of information please email us at info@chilloutspa.co.uk

To unsubscribe from receiving information from us, please use one of the methods below:

Email: info@chilloutspa.co.uk
Call: 0151 545 1051

Write to: The College Manager
Chill Out training & Enterprise Ltd
Stanley Grange
Ormskirk Road
L34 4AR

Information and Use of Cookies

Chill Out Spa may gather information and statistics collectively about all visitors to this Website which may include the use of cookies. Cookies are small amounts of information which Chill Out Spa store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website. Cookies make it easier for you to log on to and use this Website during future visits. They also allow us to monitor Website traffic and to personalise the content of the site for you. Such information gathering will help us to improve this Website. Such information disclosed to third parties will be in the aggregate form and will not involve individual names or identifying information.

Equality and Diversity

The Chill Out Group, which incorporates the trading activities of Chill Out Spa and Chill Out Training and Enterprise is opposed to all forms of discrimination on the grounds of age, gender, appearance, marital status, nationality, political or religious beliefs, sexuality, mental or physical disabilities. We operate with the highest possible code of ethics and values and actively promote a culture of tolerance throughout the workplace and within the services we provide. If you feel that we are not meeting these aims, please contact a member of staff who will be able to advise you of our complaints procedure.

Website Disclaimer

Chill Out Spa gives no warranty of any kind, implied, expressed or statutory and makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this Website. You acknowledge that any reliance on material found on this Website will be at your own risk. Chill Out Spa expressly disclaims liability for any interruptions, restrictions or delays of this Website. Access to the site maybe interrupted, restricted or delayed at any time for any reason. You may be offered a number of automatic links to other websites which may interest you. Links provided within this website are not covered by the Privacy Policy. Chill Out Spa has no control over third party websites accessible via links included on this Website and therefore accepts no responsibility for or liability in respect of the content of those Websites. You acknowledge that use of any automatic links to these websites is entirely at your own risk.

Whilst Chill Out Spa takes all reasonable steps to ensure the protection of personal information obtained by us, we cannot guarantee the security of any information sent to us on-line as the internet is not a secure medium and should not be used to send confidential or sensitive information.


Copyright Notice

Copyright subsisting in the contents of this Website, including without limitation all trade marks, text, graphics and information, is owned by Chill Out Spa, save where expressly stated. Copying or reproduction of the whole or any part of this Website in any form, including electronic media, is expressly prohibited save that you may print or download to a local hard disk extracts for your own personal use, provided that you acknowledge www.Chill Out Spa.co.uk as the source of the material.