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Membership Refund Policy

Appointment Cancellation and Refund Policy

Chill Out Spa requires a minimum of 48 hours notice should you wish to cancel your appointment. Failure to comply with this requirement will result in the forefiture of your deposit. If no deposit has been taken Chill Out Spa reserves the right to request payment from you up to the value of 50% of the value of your booking. If the requisite 48 hours notice is given, you will receive a full refund of all deposit monies paid within 48 hours of cancellation. Vouchers may be used seven days a week, subject to availability. Reservations are required. There is no limit to the number of vouchers that can be purchased per person and vouchers are transferable but cannot be be combined with any subsequent offer. A Package voucher must be used by one person, in one visit. No cash value or cash back. All vouchers will expire 12 months after the date of purchase.

Membership Cancellation and Refund Policy

Our Chilled Membership scheme requires members to pay a monthly subscription via a continuous payment method. Payments are taken from your payment card on a mutually agreeable monthly date. Our membership contract is for a minimum period of 12 months. Members will be invited to renew or cancel their participation within the scheme annually, one month in advance of the anniversary date of joining. Cancellation of payments before the end of the contract does not constitute cancellation of our agreement.

How to contact Chill Out Spa

Chill Out Spa welcomes your views about our business, website and our Privacy Policy. If you would like to contact us with any queries or comments please email or call 0844 9670 599. Chill Out Spa and Beauty Limited is a UK registered company and is part of the Chill Out Group of companies.

Registered No: 6394581

Registered Address: Stanley Grange, Ormskirk Road, Knowsley Park, Merseyside, L34 4AR

Privacy Policy

Chill Out Spa is committed to ensuring that your privacy is protected. This privacy policy explains how Chill Out Spa use the information collected about you, how you can instruct us if you prefer to limit the use of that information and procedures that Chill Out Spa have in place to safeguard your privacy. The information we collect and how it is used. This privacy policy has been produced in light of the Data Protection Act 1998 (“the Act”) and applies to all personal data, as defined in the Act. If you have any queries about this policy please contact us in the first instance by email at info@chilloutspa,

Chill Out Spa will collect information you supplied via this Website, such information may include your name, postal address, e-mail address, telephone number; Chill Out Spa gather this information in order to respond to your enquiry. Information provided to us is subject to confidentiality and will not be disclosed without your prior consent to any third party, other than to any employee for the purpose of providing you with the service you require, or to comply with any applicable laws or lawful government and/or regulatory requests. Where you have consented when providing us with your details, Chill Out Spa may deliver to you information in which you are interested, for example you may have requested newsletters regarding an area of spa and beauty you have a particular interest in. If you change your mind about receiving this information in the future, please let us know. You can check the information we hold or ask us to amend any inaccuracies in the information that we hold or request its removal by writing to us or contacting us at the above address. We will take the necessary action within the time limits provided for under the Act. We may charge you an administration fee for complying with you request. This may vary but at present the maximum amount we would charge is £10.00 plus VAT. We also reserve the right to use reasonable measures to check your identity before any information will be disclosed to you.

Information and Use of Cookies

Chill Out Spa may gather information and statistics collectively about all visitors to this Website which may include the use of cookies. Cookies are small amounts of information which Chill Out Spa store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website. Cookies make it easier for you to log on to and use this Website during future visits. They also allow us to monitor Website traffic and to personalise the content of the site for you. Such information gathering will help us to improve this Website. Such information disclosed to third parties will be in the aggregate form and will not involve individual names or identifying information.

Updating your details

If any of the information that you have provided to Chill Out Spa changes, for example if you change your name or e-mail address, please let us know the correct details to the above contact details.

Your consent

By submitting your information you consent to the use of that information as set out in this policy. Any changes to the privacy policy will be posted on this page, and notices of those changes may be placed on other pages of the Website, so that you may be aware of the information Chill Out Spa collect and how it is used at all times. Your continued use of the website will be your acknowledgment of your agreement to the revised policy.

Equality and Diversity

The Chill Out Group, which incorporates the trading activities of Chill Out Spa and Chill Out Training and Enterprise is opposed to all forms of discrimination on the grounds of age, gender, appearance, marital status, nationality, political or religious beliefs, sexuality, mental or physical disabilities. We operate with the highest possible code of ethics and values and actively promote a culture of tolerance throughout the workplace and within the services we provide. If you feel that we are not meeting these aims, please contact a member of staff who will be able to advise you of our complaints procedure.

Website Disclaimer

Chill Out Spa gives no warranty of any kind, implied, expressed or statutory and makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this Website. You acknowledge that any reliance on material found on this Website will be at your own risk. Chill Out Spa expressly disclaims liability for any interruptions, restrictions or delays of this Website. Access to the site maybe interrupted, restricted or delayed at any time for any reason. You may be offered a number of automatic links to other websites which may interest you. Links provided within this website are not covered by the Privacy Policy. Chill Out Spa has no control over third party websites accessible via links included on this Website and therefore accepts no responsibility for or liability in respect of the content of those Websites. You acknowledge that use of any automatic links to these websites is entirely at your own risk.

Whilst Chill Out Spa takes all reasonable steps to ensure the protection of personal information obtained by us, we cannot guarantee the security of any information sent to us on-line as the internet is not a secure medium and should not be used to send confidential or sensitive information.


Copyright Notice

Copyright subsisting in the contents of this Website, including without limitation all trade marks, text, graphics and information, is owned by Chill Out Spa, save where expressly stated. Copying or reproduction of the whole or any part of this Website in any form, including electronic media, is expressly prohibited save that you may print or download to a local hard disk extracts for your own personal use, provided that you acknowledge www.Chill Out as the source of the material.

Chill Out Spa and Beauty Limited is a UK registered company and is part of the Chill Out Group of companies.
Registered Address: Stanley Grange, Ormskirk Road, Knowsley Park, Merseyside, L34 4AR
Registered No: 6394581