Terms & Conditions
Appointment Cancellation and Refund Policy
Chill Out Spa requires a minimum of 48 hours notice should you wish to cancel your appointment. Failure to comply with this requirement will result in the forefiture of your deposit. If no deposit has been taken Chill Out Spa reserves the right to request payment from you up to the value of 50% of the value of your booking. If the requisite 48 hours notice is given, you will receive a full refund of all deposit monies paid within 48 hours of cancellation. Vouchers may be used seven days a week, subject to availability. Reservations are required. There is no limit to the number of vouchers that can be purchased per person and vouchers are transferable but cannot be be combined with any subsequent offer. A Package voucher must be used by one person, in one visit. No cash value or cash back. All vouchers will expire 12 months after the date of purchase.
Membership Cancellation and Refund Policy
Our Chilled Membership scheme requires members to pay a monthly subscription via a continuous payment method. Payments are taken from your payment card on a mutually agreeable monthly date. Our membership contract is for a minimum period of 12 months. Members will be invited to renew or cancel their participation within the scheme annually, one month in advance of the anniversary date of joining. Cancellation of payments before the end of the contract does not constitute cancellation of our agreement.
How to contact Chill Out Spa
Registered No: 6394581
Registered Address: Stanley Grange, Ormskirk Road, Knowsley Park, Merseyside, L34 4AR
Chill Out Spa will collect information you supplied via this Website, such information may include your name, postal address, e-mail address, telephone number; Chill Out Spa gather this information in order to respond to your enquiry. Information provided to us is subject to confidentiality and will not be disclosed without your prior consent to any third party, other than to any employee for the purpose of providing you with the service you require, or to comply with any applicable laws or lawful government and/or regulatory requests. Where you have consented when providing us with your details, Chill Out Spa may deliver to you information in which you are interested, for example you may have requested newsletters regarding an area of spa and beauty you have a particular interest in. If you change your mind about receiving this information in the future, please let us know. You can check the information we hold or ask us to amend any inaccuracies in the information that we hold or request its removal by writing to us or contacting us at the above address. We will take the necessary action within the time limits provided for under the Act. We may charge you an administration fee for complying with you request. This may vary but at present the maximum amount we would charge is £10.00 plus VAT. We also reserve the right to use reasonable measures to check your identity before any information will be disclosed to you.
Updating your details
If any of the information that you have provided to Chill Out Spa changes, for example if you change your name or e-mail address, please let us know the correct details to the above contact details.
Equality and Diversity
The Chill Out Group, which incorporates the trading activities of Chill Out Spa and Chill Out Training and Enterprise is opposed to all forms of discrimination on the grounds of age, gender, appearance, marital status, nationality, political or religious beliefs, sexuality, mental or physical disabilities. We operate with the highest possible code of ethics and values and actively promote a culture of tolerance throughout the workplace and within the services we provide. If you feel that we are not meeting these aims, please contact a member of staff who will be able to advise you of our complaints procedure.
Whilst Chill Out Spa takes all reasonable steps to ensure the protection of personal information obtained by us, we cannot guarantee the security of any information sent to us on-line as the internet is not a secure medium and should not be used to send confidential or sensitive information.
Chill Out Spa HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY WHATSOEVER (INCLUDING LIABILITY FOR CONSEQUENTIAL LOSS OR LOSS OF PROFIT) HOWSOEVER ARISING FROM THE USE OF INFORMATION CONTAINED ON THIS WEBSITE WHETHER DUE TO INACCURACY, ERROR, OMISSION OR ANY OTHER CAUSE AND WHETHER ON THE PART OF Chill Out Spa OR ITS SERVANTS, AGENTS OR ANY OTHER PERSON.
Copyright subsisting in the contents of this Website, including without limitation all trade marks, text, graphics and information, is owned by Chill Out Spa, save where expressly stated. Copying or reproduction of the whole or any part of this Website in any form, including electronic media, is expressly prohibited save that you may print or download to a local hard disk extracts for your own personal use, provided that you acknowledge www.Chill Out Spa.co.uk as the source of the material.